ADEXEN SEARCHING FOR CUSTOMER SERVICE MANAGER (LAGOS)

ADEXEN SEARCHING FOR CUSTOMER SERVICE MANAGER (LAGOS)

 Adexen is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector.

The company is looking for a Customer Service Manager for its Lagos Office.

JOB DESCRIPTION

The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements

RESPONSIBILITIES

· Communicate courteously with all customers on shipment updates

· Investigate and solve customers’ problems, which may be complex or long-standing problems that have   been passed on by customer service assistants

· Keep accurate records of discussions or correspondence with customers

· Advise sales department on any issues in relation to customer complaints or suggestions

· Responsible for all customs or related agencies clearance customer queries

· Understand the organization’s services & keeping-up-to date with changes

· Analyze statistics or other data to determine the level of customer service the organization is providing

· Develop feedback or complaints procedure for customer service use

· Develop customer service procedures, policies, standards for the organization

· Train staff to deliver a high standard of customer service

QUALIFICATIONS AND EXPERIENCE

· Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization

· Minimum of a University degree from a recognized institution.

· Knowledge of port rules & regulations

· Strong customer service ability

· Very good in the use of Microsoft word & Excel

· Good communication, organizational and interpersonal skills.

· Problem solving skills.

· Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.

REMUNERATION

Attractive package

Please send us your English resume in Word format at: ADEXEN-514259@adexen.eu

Or

Click here to apply online